Payments can be a hassle. But no worries, here are some helpful tips.
When do I receive my money?
Withdrawals are processed and paid out instantly Mondays to Fridays between 08:00 and 16:00 CET. For withdrawals during evenings and weekends, please note that it can take until the next bank working day for funds to hit your account.
How do I make a deposit?
It’s super quick to add funds to your account. Simply click ”Deposit” and enter the amount you wish to deposit. Please note that there is a minimum deposit amount of 10€. You will then be asked to log in to your online bank to confirm the deposit. The money will be added to your Hyperino account instantly. By the way: Payments are handled via Trustly, a secure licensed payment provider.
My deposit did not reach my Hyperino account. What now?
Let’s make sure we find it! Please first check your bank account to see if the money has been deducted. If it has, then contact us. We can usually confirm that the funds got stuck with our payment processors. In some cases we'll ask for a screenshot of the transaction, just to make sure.
What is Trustly?
Trustly (certified by TÜV Saarland) is a quick, simple and secure way for consumers to pay directly from their bank account.
Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. They hold a European Payment Services Provider (PSP) license in accordance with the Payment Services Directive (PSD, 2007/64/EC).
You do not have to register with Trustly and they never store or share any information that can be used to access your bank account.
You don’t have to register to use Trustly and they never store any information that can be used to access your bank account. Trustly uses the highest encryption standard available, in addition to the banks' security system.
Do you charge any fees?
No, we don't charge any fees on deposits and withdrawals.
How can I withdraw money?
It was never easier to withdraw money than with Hyperino.com.
Please klick on Withdrawals. if you have registered your account with TRUSTLY, you can withdraw your money with one click and receive it instantly in your bank account.
If you deposited with SOFORT or PAYSAFE CARD, you can also withdraw your money with TRUSTLY.
All other deposit methods can be used for withdrawals.
Everyone loves free spins. You too, right? Find out how to get them.
How can I get free spins?
Just make a deposit that is at least the minimum amount required for the daily free spins offer. As soon as the deposit is completed, you'll automatically get the free spins.
How often can I get free spins?
Free spins can only be awarded once a day – provided that you have deposited the minimum amount required for the daily offer in one chunk. Check out the Campaign page for all daily offers.
When can I withdraw winnings from free spins?
Free spins are cash spins at Hyperino.com.
You only need to fulfil the wagering requirements described in your daily offers - which is usually a €10 or minimum deposit one time wagering requirement per daily offer.
The cash spins are not bound to any wagering requirements. Our cash spins are real money spins - no wagering hokuspokus!
Some general tips and tricks to get started at Hyperino.
How do I log into my account?
You can log into your account by clicking on "Login". After that you have the choice to log into your account with your online banking account ("Log in with Trustly") or with your registered email address and password.
How do I create an account with Hyperino?
Click on Register and after a short registration of your mobile number, email and password, you can chose between a regular registration, filling out the registration form - or chose Trustly registration, which does only require to type in your online banking details into the Trustly form and verify with Push Tan. Once you have verified your mobile number (a verification code will be send by SMS) and your email address, you are good to go and can start playing. A registration through Trustly enables you to instant withdrawals - your money is in your accounts within few minutes.
Licencing & Security
Licencing & Security
Do you have a gaming license?
Yes, Hyperino is licensed with the Malta Gaming Authority (MGA). The license assures that your experience with Hyperino is safe, secure and adheres to all legal regulations.
Is my money safe with you?
MGA regularly conducts audits to confirm that all incoming deposits and outgoing withdrawals are processed and paid in accordance with legal standards. All information is transferred with secure encrypted connections using SSL. All payments are PCI-compliant, which means all your details are safely handled according to the highest security standards.
How can I trust that games are fair and not rigged?
All our games are based on a random number generator that is designed to produce a sequence that doesn’t have any patterns. All outcomes of spins result in a combination of symbols that cannot be predicted and that is completely random.
All games provided by Hyperino come from gaming providers that are subject to regulations from our license holder (MGA). This means they are regularly tested to ensure that games are fair.
Playing casino should be fun and safe. Here's more information on that topic.
I’d like to take a break from playing. How can I do this?
You can decide to self-exclude yourself from being able to play at Hyperino during a period that you set. Please note that after having confirmed your self-exclusion period, you won't be able to access your Hyperino account until the period ends. A self-exclusion cannot be revoked.
How can I limit my play?
We offer the possibility to limit the amount of money you deposit to your Hyperino account on a daily, weekly or monthly basis. To keep track of your spending, there’s an option to get a notification every 60 minutes on winnings and losses.
Who doesn't experience technical issues every now and then, right? Check out these helpful tips.
Games are running slow or not loading. What’s wrong?
Please make sure you have the latest version of your browser installed. If you're using a laptop or a desktop, please also make sure you have the latest version of Flash installed. Clearing cookies and cache might also help.
What happens if I lose connection while playing?
We do our best to prevent technical failures, but unfortunately this can sometimes happen. Should you be disconnected while playing, the game round will have been completed in most cases. If it was a winning spin, your account will have been automatically credited with the win. If you were disconnected and there were still some actions left to take, or you were in the middle of a bonus round, it will be paused and you can resume the round from where the disconnection took place. For this to happen, simply launch the game again.
1.2 The Gaming Operator is licensed and regulated in Malta by the Malta Gaming Authority (“MGA”) and this Site is provided to non UK residents on the basis of the following gaming licenses (collectively the "Gaming License") issued and regulated by the MGA.
Casino License MGA/B2C/309/2015
1.3. Regardless of game, all deposits and withdrawals are the sole responsibility of Rhinoceros Operations ltd, Malta and the other companies providing the products are solely software providers and have no responsibility towards the players for the management of funds on your player account.
1.5 Playing at the Site is restricted to individuals of legal age as determined in the jurisdiction in which the Player resides, being an individual who has registered as a Player and who holds a Player’s Account with Gaming Operator. Irrespective of the above and under no circumstances may a person register or play if he/she is under 18 years of age or in the case of Estonia 21 years of age. Any funds deposited by such person will be returned to the individual after the account has been Closed by the Gaming Operator and any winnings will be forfeited. Please see also Section 14 below concerning restrictions for players from certain countries. Employees of the Gaming Operator, its licensees, distributors, wholesalers, affiliates, and subsidiaries are not eligible to participate in the Games.
1.6 The Player understands and acknowledges that the games and the online community services provided on the Site are for entertainment purposes only. Any use of the Site for any other purposes or intention is strictly prohibited. You hereby acknowledge that your interest in the games and the community services provided by Gaming Operator is of a personal nature.
1.7 The Player acknowledges and agrees that it will not be involved in any fraudulent, improper, collusive, misleading, fixing, manipulative or other unlawful activity in relation to you or third parties using the Site or services provided by the Gaming Operator, including but not limited to use of any software-assisted methods or techniques or hardware devices for the participation in any of the Games or manipulation of Gaming Operator’s gaming system that may alter normal game play, or attempt to collude with another Player of the Games, or provide incorrect information. Such behaviour is expressly prohibited and in the event of such behaviour the Gaming Operator reserves the right to take such action as it deems appropriate, including without limitation, immediately closing the Player’s account and invalidating any wagers placed by the Player utilizing such fraudulent methods.
1.8 In relation to deposits and withdrawals of funds into and from your player account, You shall only use financial instruments that are valid and lawfully belong to you.
1.9 If a Player’s account has been Closed per section 1.6 above the Gaming Operator will re-open the Player’s account if the Player lodges a complaint and provides Gaming Operator with reasonable proof that the Player has not been involved in the aforementioned unlawful activities. The Player must provide such reasonable proof to the Gaming Operator latest within two (2) months from the date the Player’s account was Closed. Otherwise the Player has lost the right to the funds in the closed Player’s account and the funds will be seized by the Gaming Operator. The procedure for lodging a complaint is set out under the section "Complaints" below.
1.10 If you open or attempt to open more than one account on the Site, for whatever reason, the Gaming Operator may Close any or all of your accounts at its discretion. Should the Gaming Operator decide to leave one account open, it will be the first account that you opened with the Gaming Operator, to which your remaining deposits, if any, will be transferred. The Gaming Operator will deduct an administrative fee “Multiple Account Fee”, see Section 22, for every other account you opened as well as any other deductions that may apply in accordance with these Terms.
1.12 The general Hyperino Terms & Conditions apply. In case of any discrepancy between a non-English version and the English version of these Terms and Conditions, the English version shall prevail.
Use Of Site And Services
2.1 In order to use the services provided by Gaming Operator the Player must open an account (a “Player’s Account”). Only one Player’s Account is allowed per Player on the Site and Players must register personally. The Gaming Operator reserves the right to refuse any application for a Player’s Account.
2.2 The Player (including in this case any person applying to become a Player) must always provide and maintain valid, complete and correct information to Gaming Operator. You hereby acknowledge that if any of the information that you provide to Gaming Operator is false or incomplete, Gaming Operator will not accept your registration as a Player and should you already be registered as a Player on the Site, Gaming Operator is entitled and required to cancel your registration as a Player and close your Player’s Account.
2.3 Know Your Customer (KYC) procedures are carried out by the Gaming Operator in order to positively identify Players. The Gaming Operator is entitled to conduct any and all identification and other verification procedures that may be required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the Site. The Player is obligated to, upon request from the Gaming Operator, provide official documents in writing such as, for example, an addressed electricity bill, a bank account statement or any other written documentation which the Gaming Operator may find necessary in order to confirm the correctness of the information provided by the Player in connection with the registration or thereupon following verification procedures.
2.4 In order to perform any transaction the gaming operator may undertake any such verification checks as may be required by ourselves or by third parties (including, but not limited to, regulatory bodies) to confirm the legal ownership and the origin of the money implicated, the identity of the applicant and to comply with the existing anti money laundering provisions.
2.5 All transactions shall be checked in order to prevent money laundering. The gaming operator shall report any suspicious transaction to the relevant competent authorities. If the player becomes aware of any suspicious activity relating to any of the games of the website, he must report this to the operator immediately. The gaming operator may suspend, block or close a member account and withhold funds if requested to do so in accordance with the prevention of money laundering act.
2.6 For the purposes of opening a Player’s account with Gaming Operator, the Player must complete the applicable online application form available via their own bank which will provide Gaming Operator with the following:
(a) Full Name and Address of the Player
(b) Confirmation of Date of Birth
The Player must then also provide:
(c) A valid e-mail address or telephone number belonging to the Player
2.7 Players must always log on using their online banking credentials when accessing the Site and their Player’s Account. Players may not allow any person, other than themselves, to use their Player’s Account, to access and/or use any materials or information from the gaming system, to accept any prize, or to participate in any of the games. It is strictly prohibited to sell, transfer and/or acquire accounts to or from other Players.
2.8 The banking credentials shall never be written-down or communicated to any other person, and should be changed on a regular basis. You are obliged to keep your account information, and password secret and confidential and you are solely responsible for all use of the services through your banking credentials. In case you become aware of any known or suspected unauthorized use of your Player's Account or any breach of security you are required to immediately notify your bank and the Gaming Operator hereof in order to suspend your Player’s Account. Any unauthorized use of your banking credentials shall be deemed as your use and you are responsible for all charges to your Player's Account until such notification is made to Gaming Operator. Should a Player give away, share, or lose its banking credentials, the Gaming Operator shall not be liable for any loss or damage as a result thereof.
2.9 A Player’s Account can have the following status:
Pending Verification: A Player’s Account will be in pending status when the banking credentials have been utilized to login to the Site for the first time and until contact information has been provided. As long as a Player’s Account is pending verification no game play will be allowed.
Verified: A Player’s Account is verified once the Gaming Operator has received the personal details of the Player via the banking credentials, and a valid contact information has been provided. The Player Account will remain open as long as the account is not classified as Closed, Inactive or Dormant by the Gaming Operator, or until Blocked or Terminated by the Player (“Open”).
Inactive: A Player's Account will automatically be classified as inactive if no log-in and/or log-out has occurred on the Player's Account during a period exceeding twelve (12) consecutive months ("Inactive"). In accordance with Section 22, the Gaming Operator will charge an administrative fee for the costs incurred by the Gaming Operator for maintaining of the Inactive Account until the Player's Account status is changed to Open, Dormant, Closed or Terminated ("Maintenance Fee"). The fee shall not exceed the amount stipulated by the MGA Directive 1 of 2011, that is EUR 5 per month.
Dormant: A Player's Account will automatically be classified as dormant if there has been no log-in and/or log-out on the Player’s Account during a consecutive period of thirty (30) months ("Dormant"). When an account is classified as Dormant, Section 12.3 applies.
Self-Excluded: A Player’s Account may be Self-Excluded by the Player in accordance with Section 12.6 below when the Player wants a break from gaming (“Self-Excluded”). Self-Excluded accounts are not subject to any additional fees.
Deposits And Wagers
3.1 The Gaming Operator does not accept cash payments to the Player’s Account. Deposits can only be made via the Site. Know Your Customer (KYC) procedures are carried out by the Gaming Operator when Players deposit money. Detailed information concerning the payment methods is available on the Site.
3.2 The minimum deposit is 10 euro, the maximum deposit limit is subject to payment method and may differ from time to time. Please visit the payment page to see the different maximum limits.
3.3 The currency of the Player’s Account is decided upon registration. The Gaming Operator accept payments made in the currencies listed on the Site from time to time.
3.4 A Player may access its Player's Account immediately upon it being Verified. A Player may place wagers as soon as the Player has access to the funds on the Player's Account. All deposits are made in real-time and if completed successfully will be credited to the Player's Account instantly. All deposits are irreversible.
3.5 A wager can only be placed over the internet. Gaming Operator will not accept a wager from a Player unless there are sufficient funds in the Player’s account to cover the amount of the wager. Gaming Operator reserves the right to refuse or limit any wager. Gaming Operator will not grant a Player any credit and the Player may not use any amounts credited in error for the purpose of placing a wager.
3.6. Player acknowledges that there is a risk of losing money when playing at the Site and that the Gaming Operator has no responsibility to you for such losses. Player also acknowledges the Gaming Operator is not a financial institution. Neither deposits nor winnings are interest-bearing, i.e. the Player will not receive any interest on the balance on the Player’s account. Players are not entitled to make any transfers between different Player’s Accounts.
3.7 Deposits made to a Player’s Account must be used as wagers in games on the Site. A deposit must be wagered at least once before a withdrawal can be initiated. All wagers are binding for the Player when made and cannot be cancelled. If a wager is placed or a hand is played using the username and password of a Player it will be considered to have been made by that Player and therefore valid.
3.8 The Gaming Operator endeavors wherever possible to ensure the full protection of all
Players and their wagers. However, there are certain events that are beyond the Gaming Operator's control and the Player acknowledges that the games are played over Internet, and, in the case of mobile devices, over the cellular mobile telephone networks. These are communication mediums that are known to be imperfect. If a Player has wagered on a game, but has not started the game when disconnected through a technical malfunction, the game will not take place. If the Player has wagered and has started the game when disconnected the game will be recorded on the game servers and the wager will stand and the outcome will be reflected in the Player's Account status and, if the Player wins, the amount will be credited to the Player's Account. The Player understands that in the event of disconnection the records stored on the game server shall be the final authority in determining the outcome of any wagers placed and the circumstances in which such wagers were made. The Gaming Operator reserves the right, at any time and without prior warning, to cease to offer an announced game and to withdraw a scheduled gaming activity. In such event all commenced but not completed games will be annulled and the wagers will be repaid to the Player.
3.9 In accordance with the payment methods and fees described on the Site at hyperino.com/faq there is a minimum amount of any single transfer (deposit) to a Player's Account ("Minimum Deposit Amount"). In case a transfer is initially accepted and thus shown on the Player’s Account and the Gaming Operator later receives notice from payment provider that the transfer for any reason shall be reversed, Gaming Operator will temporarily Close the Player’s Account on suspicion of fraud.
3.10 Financial institutions, banks and other third party payment processors may charge a fee for processing payments ("Third Party Payment Processor Fees"). The Player is liable to pay any and all such Third Party Payment Processor Fees.
3.11 Gaming Operator will monitor all wagers and account transactions. It is prohibited and unlawful to deposit money from ill-gotten means. Therefore, all transactions are checked to prevent money laundering and all suspicious transactions will be reported to the Gaming Operator's Money Laundering Reporting Officer (MLRO) who will report to and advise the relevant authorities.
3.12 A Player can at any time log in to his account and view a statement of his account which would show all transactions effected on that account, that is deposits and withdrawals. Should the Player notice any mistakes he must notify the Gaming Operator immediately so that the mistake can be rectified. Players should report such a mistake within 90 days from when the mistake first appeared on the statement available on the website.
3.13 Gaming Operator shall hold all customer funds separate from company funds in ring fenced accounts with a reputable bank.
4.1 In the event of:
a) a game malfunction;
b) any use of the Site in a way not intended by its design;
d) an obvious misprint in a pay table; or
e) any wager or account transaction of ill-gotten means or otherwise related to such transactions described in Section 3.8 above
all related wagers, bonuses received and winnings accrued thereof are considered null and void, and the Player’s Account will be returned to its starting balance (for the avoidance of doubt the starting balance is the balance the Player had on the Player's Account prior to the erroneous wagering activity less any bonuses received and winnings accrued thereof). In case of an error referable to Gaming Operator's suppliers or other third parties, Section 16.3 below shall apply.
4.2 The Gaming Operator reserves the right to declare a wager void if Gaming Operator, at its own discretion, would deem it obvious that any of the following circumstances have occurred;
a) the Player, or people associated with the Player may directly or indirectly influence the outcome of an event;
b) the Player and or people associated with the Player are directly or indirectly avoiding the rules of the Gaming Operator;
c) the result of an event has been directly or indirectly affected by criminal activity;
d) wagers have been placed that would not have been accepted otherwise, but that were accepted during periods when the website have been affected by technical problems;
e) due to an error, such as a mistake, misprint, technical error, force majeure or otherwise, wagers have been offered, placed and or accepted due to this error.
5.1 Available withdrawal options and associated fees and requirements are listed on the Site at hyperino.com/faq. Detailed information concerning the available withdrawal options is available on the Site.
5.2 Subject to the minimum and maximum thresholds, the Player has access to its account balance at all times and may at any time request a pay-out from its Player’s Account. The Gaming Operator will execute pay-outs as quickly as possible and in any case within three bank days. In accordance with the terms set out on the Site at hyperino.com/faq there is a minimum pay-out amount (“Minimum Pay-Out Amount”).
5.3 In case of cumulative amounts in excess of the equivalent of 2,000 EUR the Gaming Operator will conduct an enhanced identification verification process to establish the Player's identity, age and place of residence. The Gaming Operator also reserves the right to perform such verification procedures in connection with pay-outs where the amount corresponds to less than the equivalent of 2,000 EUR.
5.4 The Gaming Operator also reserves the right, to divide the pay-out into ten or fewer equal instalments, paid every month until the full amount is paid out, if you win 100,000 EUR or more and decide to withdraw a major part of the winning (over 50%). Interest on the sums not immediately paid out does not apply.
5.5 In the event a Player wants to withdraw a smaller amount than the Minimum Pay-Out Amount, Gaming Operator shall be entitled to charge a service fee of €5 (“Service Fee”) from the balance of the Player’s Account. If a Player terminates the Player’s Account, all funds will be transferred to the payment method from which the funds paid into the Player's Account originated.
5.6 Gaming Operator actively endeavors to combat money-laundering. All transactions are checked to prevent money-laundering and suspicious transactions will be reported to the relevant authorities. As a standard operating procedure, pay-outs from a Player’s Account to the Player will be made to the bank account from which the funds paid into the Player's Account originated. To the extent considered possible by the Gaming Operator, transactions will be made in accordance with the choice of withdrawal method provided by the Player to the Gaming Operator. However, the Gaming Operator reserves the right, at all times, to make the final decision on the choice of withdrawal method. Depending on the Player's or the Gaming Operator's choice of withdrawal method withdrawals may result in fees payable to a third party, such as banks and financial institutions. The Player understands and accepts that such fees and other fees payable to third parties shall be paid by the Player. In case a bank account has not been designated by the Player, the Player will be required to submit a copy of the Player’s identification- and banking documents to the Gaming Operator to notify the Gaming Operator of the bank account to which payment shall be made.
5.7 Before any pay-outs are carried out, the Gaming Operator has the right to request a valid document of identification, for example a copy of a passport, driver’s license or any other valid document of identification. The Gaming Operator reserves the right, in its sole discretion, to determine which documents of identification that are acceptable.
5.8 Gaming Operator reserves the right to refuse pay-outs from the Player’s Account and to Close a Player’s Account if this is not used for wagers on the Site and/or if there is suspicion of abuse of the Gaming Operator services, fraud or any other criminal act.
Social responsibility and self protection
6.1 The Player and Gaming Operator are aware of the risks of excessive gambling. Further information regarding the risks associated with gambling can be found in our Responsible Gambling section hyperino.com/playsafe. In order to minimize these risks the Player is able to voluntarily put limits on the Player's gaming in the following ways ("Gaming Limitations"):
(a) Set a limit on the total amount the Player may wager during a certain time period by contacting Support.
(b) Set a limit on the total losses the Player is allowed to incur during a certain time period by contacting Support.
(c) Set a limit on the Site of the time during which the Player is allowed to play during a certain session
(d) Set a limit on the Site of the amount that the Player is allowed to deposit into the Player's Account per:
i. day ii. week iii. Month
(e) Self-Exclusion of the Player’s Account. A Self-Exclusion of the Player’s Account is made by contacting support and can have the following effective periods:
i. Six months ii One year iii. Five years iv. Permanently v. Indefinitely
An account that has been Self-Excluded for one of the above effective periods cannot be opened until the full effective period has elapsed, even if the Player wishes to do so. The Player is also able to Self-Exclude the Player's Account for an indefinite period of time. An account that has been Self-Excluded for an indefinite period of time can be reopened seven days after the Operator receives such a request.
6.2 The above Gaming Limitations are carried out by using the tools available in the Responsible Gambling section on the Site or by contacting Customer Service at the Site (or in writing. A requested Gaming Limitation will have effect immediately when using the tools in the player safety section or when a confirmation email from Customer Service is received by the Player. The same procedure is used in case a prior Gaming Limitation is lowered. The Player is required to follow the Gaming Operator's instructions for implementing a Gaming Limitation. If a Gaming Limitation is raised or lifted, such change will have effect seven days after the Gaming Operator's receipt of the request. A Gaming Limitation set by the Player will remain in effect until the Player has revoked or changed such limitation. The Gaming Operator will not accept wagers in contradiction to the Gaming Limitations set by the Player.
6.3 A request to Self-Exclude is a formal acknowledgement by You as a Player that You are experiencing problems with your gambling and wish to take steps to address these problems. Gambling Operator expects the Player to abide by this Self-Exclusion agreement and not try to breach it by trying to open additional accounts on this Site or other sites provided by the Gaming Operator.
6.4 It is illegal for anyone under the age of 18 to gamble. Gaming Operator takes its responsibilities to prevent access by persons under the permitted age very seriously. We make it perfectly clear in our Terms and Conditions and in the account registration process that underage gambling is illegal. We reserve the right to carry out verification checks to ensure that all account holders are at least 18 years old and may suspend an account until adequate verification is received.
For this reason we advise parents to make use of third party applications that can be used to monitor or restrict the use of their computer’s access to the internet. Netnanny (http://www.netnanny.com) or Cybersitter (http://www.cybersitter.com) are examples of such software.
6.5 We like to inform you as a Player that there are additional software tools available that can be used to assist you in restricting access to gambling sites. Examples of such tools are Betfilter (http://www.betfilter.com) and GamBlock (http://www.gamblock.com).
Bonuses and freespins
7.1 Gaming Operator will from time to time award Players with cash spins or other cash rewards into the Player’s Account, that are available to bet with on applicable game(s). Gaming Operator will not give out cash spins that are restricted from withdrawal but withdrawing such cash spins or rewards without making any wagers may result at the Gaming Operators discretion, in the ineligibility to be awarded future such rewards. The Gaming Operator applies the principle that cash spins on the Player's Account are first used for wager and thereafter any cash balance held by the Player.
7.2 Any cash spins or reward may only be used on a single occasion per Player's Account. It is not allowed in any way for a Player to use another Player's Account in order to circumvent this restriction and gain more than one applicable reward. Any bonuses and/or freespins can only be used once by each household, family, address, e-mail address, IP-address and computer. In addition, the Gaming Operator reserves the right to Close any Player's Account and seize any existing funds if the Gaming Operator suspects that any kind of abuse, fraud or other undue usage of the Player's Account occurs.
7.3 A complete list of current offers available from time to time is posted on the Site.
7.4 Gaming Operator reserves the right to deny or withdraw the offering(s) at any time. No written correspondence will be initiated and Gaming Operator’s decisions are final.
7.5 Gaming Operator reserves the right to exclude a Player from future rewards if the majority of the Player’s deposits over time have been made in conjunction with offers.
7.6 Maximum payout from any no-deposit rewards is €100.
7.7 If a Player uses a proxy server or similar to connect to the Site in order to alter or hide the true identity of the Player, or alter or hide the true identity of the Player’s computer equipment, Gaming Operator reserves the right to void any winnings made.
Game specific terms
8.1 Certain provisions laid down in this section refer to the rules, terms and contractual provisions for specific games, which are found in the specific game tabs on the Site. The rules of such games form an integral part of these Terms and Conditions
8.2 The Player shall abide by any and all rules in the Games as set out in connection with the Games and/or in the corresponding help files such as the House Rules and the House Policies.
8.3 For our casino offering which include videoslots, classic slots, table games, videopoker, scratch cards and other games, the payout-ratio is between 83% - 99.75%, depending on game. Payout ratio is the average percentage of bets going back as winnings to the player. For more information please visit hyperino.com/faq.
Winnings and prizes
9.1 From time to time competitions may be held on the Site with different kinds of prizes (“Competition Prizes”). These competitions are completely separate from the games and any Competition Prizes will thus not be shown in the Player’s Account history. Competition Prizes have a monetary value and cannot be exchanged for money. Gaming Operator will contact a Player that has won a Competition Prize in order to verify that the address provided upon registration is correct. The Player is required to reply and confirm that the address is correct before Gaming Operator delivers the Competition Prize. Any tax levied on Competition Prizes are payable by the Player.
9.2 By accepting any winnings or prize, the Player agrees that Gaming Operator may propose to the Player to participate in PR and advertising activities. The Player will not under any circumstances be obligated to participate in such activities. In case the Player elects to participate in such activity no compensation other than the winnings or prize will be paid by Gaming Operator.
Customer support and complaints
10.1 Customer support is provided and complaints are handled by Gaming Operator through an on-line help desk using the chat function or contact form at the Site (the “Customer Support”). All inquiries and complaints must be directed to the Customer Support in writing or in electronic format. A complaint shall be deemed to have been submitted in a valid manner when it contains clear information regarding the Player’s identity and gives all relevant details giving rise to the complaint. If you have submitted a help desk request you are required to allow Customer Support staff adequate time to respond to your inquiry or complaint. Complaints will normally be handled by the Gaming Operator within two working days from submission of the complaint by the Player.
10.2 If you are not content with the Gaming Operator’s handling of your complaint, you may submit your complaint to Malta Gaming Authority at [email protected]
10.3 In the event that there is a discrepancy between the outcome of a game as recorded in Gaming Operator's database, and that recorded by the Player, the information recorded in the Gaming Operator's game server will be considered valid.
10.4 Spamming of Customer Support (sending repeated copies of the same message) is prohibited. Players are prohibited from harassing or abusing the Customer Support staff. Players are requested to address their concerns without the use of obscenities or threatening language.
Termination, blocking and closing of player's account
11.3 The Player accepts and acknowledges that the Player’s Account automatically will be classified as Dormant if there has been no log-in and/or log-out on the Player’s Account during a consecutive period of thirty (30) months. Should the Player’s Account be classified as Dormant, the Gaming Operator will try to contact the Player using the email address on record in order to pay out the balance on the Player’s Account to the Player. If the Gaming Operator using reasonable efforts is unable to contact the Player, the money will be forfeited and remitted to the MGA. A Player is prevented from bringing a claim against the Gaming Operator in the event the Gaming Operator has duly remitted the balance in a Player’s account to the MGA.
12.1 Gaming Operator is committed to protecting your privacy and personal information. Personal and financial information of Players will be kept confidential. However, under applicable laws and gaming regulations, Gaming Operator is required to maintain a secure online list of all registered Players which may be disclosed to the applicable regulator upon request by the regulator. Hence personal data needed to identify a Player and such Player’s gaming transactions will not be deleted even if a Player’s Account is Closed, Blocked or Terminated. Gaming Operator may retain such information for the period that is required in accordance with applicable laws and gaming regulations. Gaming Operator will delete or destroy such information about you when it is no longer needed and in line with applicable laws and gaming regulations.
12.2 Gaming Operator is committed to protecting your privacy and personal information. Personal and financial information of Players will be kept confidential.
13.1 It is the sole responsibility of the Player to understand the laws in his/her jurisdiction of residence relating to all aspects of playing at Gaming Operator. Your access to the Site is on your own initiative and you are responsible for your compliance with local laws if and to the extent local laws are applicable. Gaming Operator makes no representation that materials on the Site or Gaming Operator's services are appropriate, available or allowed in your jurisdiction. Gaming Operator is unable to provide any legal advice regarding this matter and Gaming Operator accepts no responsibility whatsoever should an individual act in breach of any law or regulation in transacting with Gaming Operator in whichever manner.
13.2 Persons who are citizens of or resident in the following countries are expressly prohibited from using the Site and playing any games provided by Gaming Operator. By registering as a Player, you confirm that you are not a citizen of or a resident in any of the following countries: Afghanistan, Algeria, Angola, Bahrain, China, Denmark, Eritrea, Ethiopia, France, Hong Kong, Indonesia, Italy, Yemen, Jordan, Iran, Iraq, Kuwait, Libya, Malaysia, Mauretania, Mauritius, Morocco, Norfolk Island,North Korea, United Kingdom, Oman, Pakistan, Qatar, Rwanda, Saudi Arabia, Somalia, Spain, Sweden, South Sudan, Sudan, Syria, Tunisia, Turkey, United Arab Emirates, and the United States of America (its territories and possessions, including but not limited to Puerto Rico, Guam, American Samoa and the U.S. Virgin Islands and U.S. military bases and ships at sea, and the Islands of the Caribbean Basin).
The Site may provide links or references to other websites. Gaming Operator has no particular knowledge of information contained in such other sites and does not endorse companies or products to which it links. Gaming Operator does not have any responsibility for the contents or policies of such other sites and does not accept any liability for any damages resulting from your access to or use of such other sites. If you decide to access any of the third party sites linked to the Site, you do so entirely at your own risk. Gaming Operator reserves the right to terminate any link or linking program at any time.
Intellectual property rights
15.1 All content on the Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads and software is owned or licensed by Gaming Operator. You may not access, print and download portions of material from the Site unless expressly permitted and then solely for your personal and non-commercial use. Information on the Site may not be altered, distributed or displayed without the express consent of Gaming Operator.
15.2 Gaming Operator's trademarks, trade names and other symbols included or referenced on the Site (the "Marks") are protected by national and international trademark laws. All use of the Marks is strictly prohibited without Gaming Operator's prior written approval. The Marks may not be used in connection with any product or service that is not approved by Gaming Operator or in any manner that is likely to cause confusion among customers or that disparages or discredits Gaming Operator. The Player does not obtain any rights in relation to the Marks or any other materials on the Site. A breach of these provisions may entail liability for damages.
15.3 If you upload or post materials to the Site (including but not limited to comments, suggestions, problem reports, bug reports and design ideas) you agree that you automatically grant to Gaming Operator a non-exclusive, royalty-free, world-wide and perpetual license to use, modify, incorporate and reproduce such materials in any manner and you waive all your moral rights in relation to such materials.
Limitation of liability and disclaimer
16.1 To the extent allowed under applicable laws, neither the Gaming Operator nor any of its affiliates or content or service providers accepts any liability for any direct, indirect, special, punitive, incidental, exemplary or consequential damages of any kind arising from or relating to your access to and use of the Site and/or the services provided by the Gaming Operator. In no event shall the Gaming Operator's total liability to you for all damages, losses, and causes of action exceed the amount you have deposited to your Player Account during the last 90 days calculated from the date when the incident occurred.
16.2 The Gaming Operator does not warrant that the Site or the services provided by the Gaming Operator will be provided without interruptions, interferences, delays or other types of errors nor that any defects will be corrected. The Site and the services are provided on an "as is" basis.
16.3 If the Gaming Operator, due to a technical error in the systems that Gaming Operator licenses from its suppliers or due to any other reason outside Gaming Operator's reasonable control, makes an erroneous payment to the Player's Account, such erroneous payment shall be paid back to Gaming Operator as soon as the error has been identified. Gaming Operator shall be entitled to reclaim such erroneous payment without the Player's prior consent. Such erroneous payment shall be regarded as a debt to Gaming Operator until correction has been made. The Player is obligated to inform Gaming Operator immediately hereof upon becoming aware of an erroneous payment.
16.4 Player acknowledges it is solely responsible for any applicable taxes which may be payable on real money or prizes awarded to you through playing on the Site.
Amendments and changes
Any failure or delay by Gaming Operator in the performance of its obligations of its services shall not be deemed a breach of its obligations to you if such failure or delay to the extent such failure or delay is caused by fire, flood, earthquake, elements of nature or acts of God, public utility electrical failure, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, strikes, lockouts, or labour difficulties, court order, outage, delays or disruptions of the Internet or telecommunications networks, third party non-performance or any other similar cause beyond the reasonable control of Gaming Operator. Gaming Operator does not accept any liability for the consequences arising out of any such force majeure events.
Governing laws and disputes
By accessing the Site and/or registering as a Player you agree that all matters relating to your access to and use the Site and services provided by Gaming Operator shall be governed by and construed in accordance with the laws of Malta, without giving effect to any principles of conflicts of law. Any dispute arising out of your use of the Site and/or Gaming Operator's services shall be settled by the courts of Malta and you hereby agree to submit to the exclusive jurisdiction of such courts.
Hyperino is operated by Rhinoceros Operations Ltd (the “Company” or “ROL”).
1. INTRODUCTION AND GENERAL TERMS
Founded in 2016, all staff in ROL has substantial expertise in the area of online gambling from previously and ROL is a leader in providing a great online experience to its customers, increased transparency and a safe and secure player environment.
3. HOW TO CONTACT US
There are various ways you can contact us.
For general queries do not hesitate to get in touch with our Customer Service team via email or live chat – please see our Contact Us page.
If you have specific questions regarding your personal information or how we use it, please contact our Data Protection Officer directly by email on: [email protected]
4. WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT?
We collect personal information when you interact with us and use our services. Sometimes, this information is provided to us by you – like when you register for the first time and when you make use of our products or get in touch with us. Sometimes third parties or publicly available sources provide us information about you.
Information you provide to us
At registration and withdrawal:
- Your personal details, such as your name, email address, postal address, telephone or mobile number, gender or date of birth;
- Photographic identification and proof of address documents
- Banking and financial details
Through your use of ROL’s services:
- Information about how you interact with our products
- Information about your online browsing behaviour on ROL’s websites, mobile apps, and other ROL content online – please see our Cookies Policy for more details;
- Information about any devices you have used to access our Services (such as model, operating system, IP address, browser type, mobile device identifier)
- Customer service interaction – we archive conversations we’ve had with you. We might do this to check that we have carried out your instructions correctly; to resolve queries or issues; for regulatory purposes; to help improve our quality of service; to help us train our staff; or to help detect or prevent fraud or other crimes.
Other sources of personal data
- Where we provide personalised services, we may use third party data about you, for example, your Twitter or Facebook feeds, to get to know you better and to provide more effective personalisation.
- Data received from our business partners and from other organisations, such as specialist companies providing verification services, credit reference agencies, and fraud prevention agencies.
- Publicly available sources, like postcode lookup.
Information about third parties
This list of personal data types collected by ROL is not exhaustive and further information may be requested from you when ROL considers it fair and necessary to do so.
Special categories of data
Personal data collected by ROL may include so called “special categories of data”. We have in place additional measures to protect your sensitive personal data and its confidentiality.
5. WHY WE COLLECT YOUR PERSONAL DATA AND ON WHAT BASIS
We recognise the trust and confidence our customers place in us as a service provider. In return, ROL is open about why we collect your data. First and foremost, collecting your information is essential for providing you the services and products you want. In addition, your data is used to personalise and improve your experience using our services, and to contact you from time to time with important information. In some cases, we need to collect and use your information to comply with the law. Under data protection laws, we also need to identify a specified lawful basis upon which we are processing your personal information. We rely on different bases for different processing activities.
A) Based on our contract – when it is necessary for the performance of a contract to which you are a party. Our T&Cs, which you have accepted at registration, set out the terms of the contract and the services we will provide:
To make our services available to you as part of our contract, to provide gaming services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;
to process your transactions;
B) Under legitimate interests - It is necessary to process your data for the purposes set out below, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine if we can process your data on this basis, we shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you.
to personalise your experience;
to offer a more relevant, tailored service; for instance, we could use your playing history to provide personalised recommendations and products;
if you are signed-in or subscribed to our marketing offers, you will receive a personalised service. If you don’t want to receive these services you can unsubscribe from marketing offers, or disable personalisation by contacting our Customer Service or sending an email to [email protected];
to improve our services and products;
to provide you with the most user-friendly online navigation experience;
for analysis and research purposes so that we may improve the services offered by ROL;
testing new systems and checking upgrades to existing systems;
evaluating the effectiveness of marketing and for market research and training;
customer modelling, statistical and trend analysis, with the aim of developing and improving products and services;
to contact and interact with you;
contact you about our services, for example by phone, email or post or social media;
manage promotions and competitions you choose to enter;
invite you to take part in and manage customer surveys, questionnaires and other market research activities carried out by ROL and by other organisations on our behalf (We carry out market research to improve our services, however, if we contact you about this, you do not have to take part in the activities. If you tell us that you do not want us to contact you for market research, we will respect this choice and this will not affect your ability to use our services);
respond to your queries and complaints;
to make your game safer and more enjoyable;
to deter, prevent or detect the use of third party software in peer-to-peer gambling;
to deter, prevent, or detect any activities conducted in breach of the ROL T&Cs.
C) Under a legal obligation – when it is necessary in order to comply with mandatory legal obligations to which we are subject under EU or local laws:
to determine where you are accessing the services from to redirect you to the correct country site, in accordance with our license conditions;
to make sure we offer our services to eligible persons;
crime detection, prevention, and prosecution;
to verify your identity and establish the source of funding in any transaction;
to carry out appropriate anti-fraud checks (by conducting online searches using a third party identity provider).
to assess and manage any potential risks and prevent problem gambling.
D) Under your consent
Marketing and market research
We will send you relevant offers and news about our products and services in a number of ways including by email, sms, phone call, post, social media targeted advertising, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, in live chat or in writing at any time.
We may use information which we hold about you to show you relevant advertising on third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter). If you don’t want to be shown targeted advertising messages from us, some third party sites allow you to request not to see messages from specific advertisers on that site in future. If you want to stop all personalised services from us, including targeted advertising messages on third party sites you can contact our Customer Service or email our Data Protection Officer ([email protected]) to disable personalisation.
We also like to hear your views to help us to improve our services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.
E) Special categories of data
We will only process such data if:
you have given us your explicit consent;
it is necessary for the purposes of carrying out the obligations and exercising specific rights of ROL or of the data subject in the field of employment and social security and social protection law;
it relates to personal data which you have made public;
it is necessary for the establishment, exercise or defence of legal claims;
is necessary for reasons of substantial public interest, on the basis of European Union or Member State law.
6. COOKIES AND SIMILAR TECHNOLOGIES
to identify the Account Holder's preferred language, so it can be automatically selected when the Account Holder returns to the Website;
to ensure that bets placed by the Account Holder are associated with the Account Holder's Account;
to ensure that the Account Holder receives any bonuses for which they are eligible, and
for analysis of the Website traffic, so as to allow ROL to make suitable improvements.
7. SHARING OF PERSONAL INFORMATION
We do not share your personal information to third parties outside ROL for marketing purposes. However, there are circumstances when we share your personal data with other companies in the Group to which ROL belongs (“the Group”), with third parties that provide services to you on our behalf, and with other third parties in the course of complying with our legal obligations. Even when it is shared, we ensure that your personal information will only be used for the purposes outlined in this policy.
With other companies within the Group
We may share the personal data we collect with other companies in the Group for the following purposes:
providing you with products and services and notifying you about either important changes or developments to the features and operation of those products and services;
responding to your enquiries and complaints;
administering offers, competitions, and promotions;
facilitating the secure access to online platforms;
updating, consolidating, and improving the accuracy of our records;
undertaking transactional analysis;
testing new systems and checking upgrades to existing systems;
crime detection, prevention, and prosecution, as well as complying with regulatory requirements;
evaluating the effectiveness of marketing, and for market research and training;
customer modelling, statistical and trend analysis, with the aim of developing and improving products and services.
With third parties
We may share personal data with third parties in the following circumstances:
when ordered to do so by any regulatory body and/or under any legal provision contained in the governing law;
we may instruct and authorise the Financial Institution with which an Account Holder's account is held to disclose any information as may be requested by the Regulator in respect of an Account Holder's account;
in order to establish, exercise or defend our legal rights;
for fraud detection and control purposes, we may transfer your personal data to third parties, including but not limited to so-called Address Verification System service providers, Payment Service Providers and Financial Institutions. Furthermore, we reserve the right to disclose the Account Holder’s personal data to relevant parties where ROL has reasonable grounds to suspect irregularities involving a ROL Account;
with service providers to enable us to provide our services, such as companies that help us with technology services, storing and combining data, and processing payments or providing relevant online advertising for our products and services;
with external auditors who may carry out independent checks as part of our accreditations;
to an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you to. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us; or
to any other successors in title to our business.
8. TRANSFER OF DATA OUTSIDE THE EEA
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. For instance, the computer servers used to host a website could be located outside the EEA – this is not unusual given that the internet is a global environment. Your personal information could be held at a destination which offers a different level of data protection than in the EEA, including Australia, Serbia, India, US. To ensure your personal information remains safe when transferred like this, we will take all reasonable steps to maintain a suitable level of protection in line with this Policy.
Any transfer of your personal information to a location outside the EEA will be based on:
the contractual Model Clauses adopted by the European Commission or a relevant data protection authority; or
an adequacy decision from the European Commission, confirming that the third country provides adequate protection for your personal information; or
Privacy Shield when transferring to the US (this is a form of certification which ensures that your data is handled in a way that is compatible with the strong EU protections); or
Your consent, or another legal basis on which we are entitled to make the transfer.
9. HOW LONG WILL YOU KEEP MY DATA?
We will only retain your information for as long as is reasonably necessary to carry out the purposes outlined above and to satisfy our legal obligations. While you are a customer, we will usually need to retain your information to meet our legal and contractual requirements. However, when you cease using ROL services, we will normally still retain your personal information for a period of time.
Typically, we will store your personal information for a period of ten years after you cease being a customer of ROL, beginning at the date your account is closed. There are several reasons which we retain your information, these include:
To comply with legal obligations under EU/local laws (for example, anti-money laundering regulations, or licensing regulations);
To establish or defend legal claims (for example negligence claims) which could be made against us.
10. YOUR RIGHTS & CHOICES OVER YOUR PERSONAL INFORMATION
We appreciate that by law and subject to certain conditions, you have a number of rights concerning the personal information we hold about you. If you wish to exercise these rights, you should contact our Data Protection Officer using the details set out above in Section 3. These rights include the right to access, amend and erase the personal information we hold about you, the right to object to the processing of your data, the right to withdraw consent, and the right to data portability. You also have the right to complain to your data protection authority if you are concerned with how we process your information. In addition, you have certain rights relating to automated decision-making and ‘profiling’. Further information and advice about your rights can be obtained from our lead data protection authority, IDPC or from your country’s data protection regulator.
Right to access and rectify the information we hold about you
You have a right to request a copy of the personal information we hold about you, known as a data subject access request. You also have the right to request that information we hold about you which may be incorrect, or which has been changed since you first told us, is updated or removed. These requests are free of charge and can be sent by email to our Data Protection Officer at [email protected] or by contacting Customer Services (see Section 3).
Right to delete your data
In some circumstances, you can ask us to erase personal information we hold about you (‘the right to be forgotten’). This includes when:
the information is no longer necessary in relation to the purpose for which it was collected (as explained in our privacy notice);
if you previously gave consent to the use of your information, but decide to withdraw it and we cannot justify another legal ground for using it under data protection law;
we process your information based on our legitimate interests and we cannot demonstrate overriding legitimate grounds to continue processing the information;
we don’t have a lawful ground under data protection law to process your information;
the data has to be erased to comply with a legal requirement;
This right is subject to mandatory retention periods under EU/local laws.
Right to restrict processing
You have the right to ask us to restrict (‘block’ or ‘suppress’) the processing of your personal information. When processing is restricted, we can still store your information, but will not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in the future. This right is available to you when:
you dispute the accuracy of the personal information (while we verify matters);
the processing is unlawful, and you object to the erasure of the information and request that we restrict processing instead;
we no longer need the data, but you require it to establish, exercise or defend a legal claim; and
we process your information for our legitimate business interests but you object and while we verify the grounds for continued processing.
Right to Data Portability
You have the right to receive personal information you provide to us, in a ‘commonly used machine-readable format’. This allows you to obtain and reuse your information for your own purposes across different services. For example, if you decide to switch to a different provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. This is not a general right however, and only arises when the processing of your information is:
based on your consent or where it is necessary for the performance of a contract, and
when the information is processed by solely by automated means.
Right to object
Based on your particular situation, you can object to the processing of your personal information, that is:
based on our legitimate business interests (including profiling); or
done for research and statistical purposes.
You also have the right to object to the use of your personal information for direct marketing purposes (including profiling), such as when you receive emails from us notifying you about other ROL Company services which we think will be of interest to you.
Right to withdraw consent
When we rely on your consent as the basis to process your personal information – such as for sales and marketing communications (see section 5D) – you have the right to withdraw your consent at any time. We’ll always strive to make it easy for you to withdraw consent by choosing an “unsubscribe” option in every communication you receive from us. If you find this isn’t the case, then just get in touch with our Data Protection Officer in the ways outlined above in Section 3, and we will try to fix things ASAP.
Rights related to automated decision making, including profiling
We sometimes use systems to make automated decisions based on your personal information. This helps us to make sure our decisions are quick, fair, efficient and correct, based on what we know. These automated decisions can affect the products, services or features we may offer you now or in the future, or the ability to use our services.
We may use automate decisions making in the following situations:
tailoring products and services – we may pace you in groups with similar customers (segments) to study and learn about preferences and your needs, and offer more tailored experience for you;
detecting fraud - we use your personal information to help decide and detect if your account may be being used for fraud or money-laundering. If we think there is a risk of fraud, we may block or suspend the account;
opening account - when you open an account with us, we check that the product or service is relevant for you, based on what we know. We also check that you meet the conditions needed to open the account. This may include checking age, residency, nationality or financial position;
risk assessment connected to your bet, as more particularly explained in section 5A.
Data protection law seeks to safeguard individuals against harm that may arise from decision-making - including profiling - that takes place without human intervention. You have the right not to be subject to a decision - including profiling - when it is based on the automated processing of your personal information and it has a legal effect or a similarly significant effect on you.
Please note that the right does not apply when the processing is:
necessary for entering into or for the performance of a contract with you; or
when it is authorised by law; or
when it is based on your explicit consent.
11. SECURITY OF YOUR DATA
ROL is committed to protecting the personal information you entrust to us. We take all reasonable steps to ensure that all information collected through our Sites is treated securely and in line with this Policy and strict data protection standards. Accordingly, we have adopted robust procedures and technologies to protect your data from unauthorised access and improper use.
After logging in all information sent to and from the ROL site is encrypted using 128-bit Secure Socket Layer (SSL) technology. The SSL certificate used is issued and verified by Comodo, click on the “lock” in your address-field for more information.
Your credit card details are encrypted and sent only once over the Internet to ROL. It is then stored encrypted in ROL's secure systems.
The security of ROL’s systems and applications are tested several times per year by third-party security experts. Furthermore ROL has an Intrusion Detection System that monitors all network traffic 24/7 for signs of attacks or intrusions.
ROL has a dedicated fraud department and advanced systems in place to detect and prevent suspicious activity, to ensure that ROL’s website remains secure. Any account involved in suspicious activity will be suspended and investigated to the fullest extent. Should you as user have any doubts about the activity on your account, such as unrecognized transactions in the transaction history or surprising changes in the balance, please contact us immediately.
If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated by emailing [email protected]
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to our lead data protection authority, the Office of the Information and Data Protection Commissioner (IDPC) or your national data protection regulator.
1) Cash spins awarded to the players account are available to bet with the game they are assigned to
2) The daily campaign is unlocked with a minimum deposit, which is displayed on the daily campaign.
3) A €10 wagering is required per cash spin offer (Welcome offer, Daily Offer) to be eligible to future Daily Offers (Campaigns).
4) If a fraudulent player behaviour is suspected, e.g. but not limited to the use of Proxy servers, withdrawal of not wagered deposits while using cash spin offers to generate winnings on more than 2 occasions in a row, the operator reserves the right to void winnings from cash spins and or to close the players’ account.
5) Multiple accounts per player and household are forbidden and can also result in the players’ account to be closed on the operator’s discretion