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Hi, How Can We Help You?

Use the Live Chat to get quick answers to your questions.

Our friendly support team is happy to help!


 

Our support team is available every day

from 09:00 to 24:00 CET.




Hi, How Can We Help You?

Use the Live Chat to get quick

answers to your questions.

Our friendly support team

is happy to help!


 

Our support team is available every day

from 09:00 to 24:00 CET.





Not the chatty type?

Drop us a message, and we’ll usually reply within a few hours.



Not the chatty type?

Drop us a message, and we’ll

usually reply within a few hours.





FAQ

Here are the most frequent questions

and answers about Hyperino.


Deposits & Withdrawals

Payments can be a hassle. But no worries, here are some helpful tips.

When do I receive my money?

Withdrawals are processed and paid out instantly Mondays to Fridays between 08:00 and 16:00 CET. For withdrawals during evenings and weekends, please note that it can take until the next bank working day for funds to hit your account.

How do I make a deposit?

It’s super quick to add funds to your account. Simply click ”Deposit” and enter the amount you wish to deposit. Please note that there is a minimum deposit amount of 10€. You will then be asked to log in to your online bank to confirm the deposit. The money will be added to your Hyperino account instantly. By the way: Payments are handled via Trustly, a secure licensed payment provider.

My deposit did not reach my Hyperino account. What now?

Let’s make sure we find it! Please first check your bank account to see if the money has been deducted. If it has, then contact us. We can usually confirm that the funds got stuck with our payment processors. In some cases we'll ask for a screenshot of the transaction, just to make sure.

What is Trustly?

Trustly (certified by TÜV Saarland) is a quick, simple and secure way for consumers to pay directly from their bank account.

Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. They hold a European Payment Services Provider (PSP) license in accordance with the Payment Services Directive (PSD, 2007/64/EC).

You do not have to register with Trustly and they never store or share any information that can be used to access your bank account.

You don’t have to register to use Trustly and they never store any information that can be used to access your bank account. Trustly uses the highest encryption standard available, in addition to the banks' security system.

Do you charge any fees?

No, we don't charge any fees on deposits and withdrawals.

How can I withdraw money?

It was never easier to withdraw money than with Hyperino.com.

Please klick on Withdrawals. if you have registered your account with TRUSTLY, you can withdraw your money with one click and receive it instantly in your bank account.

If you deposited with SOFORT or PAYSAFE CARD, you can also withdraw your money with TRUSTLY.

All other deposit methods can be used for withdrawals.

Free Spins

Everyone loves free spins. You too, right? Find out how to get them.

How can I get free spins?

Just make a deposit that is at least the minimum amount required for the daily free spins offer. As soon as the deposit is completed, you'll automatically get the free spins.

How often can I get free spins?

Free spins can only be awarded once a day – provided that you have deposited the minimum amount required for the daily offer in one chunk. Check out the Campaign page for all daily offers.

When can I withdraw winnings from free spins?

Free spins are cash spins at Hyperino.com.

You only need to fulfil the wagering requirements described in your daily offers - which is usually a €10 or minimum deposit one time wagering requirement per daily offer.

The cash spins are not bound to any wagering requirements. Our cash spins are real money spins - no wagering hokuspokus!

General

Some general tips and tricks to get started at Hyperino.

How do I log into my account?

You can log into your account by clicking on "Login". After that you have the choice to log into your account with your online banking account ("Log in with Trustly") or with your registered email address and password.

 

How do I create an account with Hyperino?

Click on Register and after a short registration of your mobile number, email and password, you can chose between a regular registration, filling out the registration form - or chose Trustly registration, which does only require to type in your online banking details into the Trustly form and verify with Push Tan. Once you have verified your mobile number (a verification code will be send by SMS) and your email address, you are good to go and can start playing. A registration through Trustly enables you to instant withdrawals - your money is in your accounts within few minutes.

Licencing & Security

Licencing & Security

Do you have a gaming license?

Yes, Hyperino is licensed with the Malta Gaming Authority (MGA). The license assures that your experience with Hyperino is safe, secure and adheres to all legal regulations.

Is my money safe with you?

MGA regularly conducts audits to confirm that all incoming deposits and outgoing withdrawals are processed and paid in accordance with legal standards. All information is transferred with secure encrypted connections using SSL. All payments are PCI-compliant, which means all your details are safely handled according to the highest security standards.

How can I trust that games are fair and not rigged?

All our games are based on a random number generator that is designed to produce a sequence that doesn’t have any patterns. All outcomes of spins result in a combination of symbols that cannot be predicted and that is completely random.

All games provided by Hyperino come from gaming providers that are subject to regulations from our license holder (MGA). This means they are regularly tested to ensure that games are fair.

Responsible Gaming

Playing casino should be fun and safe. Here's more information on that topic.

I’d like to take a break from playing. How can I do this?

You can decide to self-exclude yourself from being able to play at Hyperino during a period that you set. Please note that after having confirmed your self-exclusion period, you won't be able to access your Hyperino account until the period ends. A self-exclusion cannot be revoked.

How can I limit my play?

We offer the possibility to limit the amount of money you deposit to your Hyperino account on a daily, weekly or monthly basis. To keep track of your spending, there’s an option to get a notification every 60 minutes on winnings and losses.

Technical Issues

Who doesn't experience technical issues every now and then, right? Check out these helpful tips.

Games are running slow or not loading. What’s wrong?

Please make sure you have the latest version of your browser installed. If you're using a laptop or a desktop, please also make sure you have the latest version of Flash installed. Clearing cookies and cache might also help.

What happens if I lose connection while playing?

We do our best to prevent technical failures, but unfortunately this can sometimes happen. Should you be disconnected while playing, the game round will have been completed in most cases. If it was a winning spin, your account will have been automatically credited with the win. If you were disconnected and there were still some actions left to take, or you were in the middle of a bonus round, it will be paused and you can resume the round from where the disconnection took place. For this to happen, simply launch the game again.

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